Refund and Returns Policy

At Amna Omar Clothing, we take pride in delivering high-quality customized stitched clothing to our customers in Pakistan and around the world. Every outfit is prepared with attention to detail, premium materials and careful craftsmanship. Your satisfaction is important to us and we aim to provide a transparent and fair process for returns, exchanges and refunds.

Please read this Refund & Returns Policy carefully before placing an order so you understand how requests are handled.

Amna Omar Clothing specializes in customized stitched women’s clothing, designed according to customer preferences and measurements. Because many of our products are made specifically for each customer, our return and refund policy is designed to ensure fairness for both our customers and our business.

If you experience any issue with your order; such as receiving a defective item, incorrect product or damage during delivery; we are committed to reviewing your request and assisting you promptly.

Customers may request a return or exchange in the following situations:

• The item received is defective or damaged.
• The wrong product was delivered.
• The item has a significant manufacturing defect.
• The product was damaged during shipping or delivery.

To be eligible for a return, customers must report the issue within the specified return request time-frame 2 days (48 hours) and provide the necessary proof for review.

All return requests are carefully reviewed by our team to confirm eligibility before approval.

Due to the nature of our business, most products sold by Amna Omar Clothing are customized and stitched according to customer-provided measurements and preferences.

Therefore, the following items are generally not eligible for return or refund:

• Customized stitched dresses made according to provided measurements
• Orders made with special customization requests
• Items that have been worn, washed or altered after delivery
• Products without original tags or packaging

However, if a customized item contains a manufacturing defect or was incorrectly produced by our team, we will review the case and offer a suitable solution such as an exchange, alteration or partial refund.

Customers must submit a return or exchange request within 48 hours (2 days) of receiving their order.

Requests submitted after this time-frame are not accepted. This policy helps ensure that any issues related to manufacturing or shipping are addressed promptly.

We recommend that customers inspect their order immediately upon delivery.

To qualify for a return or exchange, the item must meet the following conditions:

• The product must be unused, unworn and unwashed.
• The item must include original packaging, tags and accessories if applicable.
• The product must not show signs of wear, perfume, stains or alterations.
• Customers must provide clear photographic evidence of the issue.
• The order number and purchase details must be included in the request.

Our team may request additional details if necessary to evaluate the claim.

Refund Policy

Refunds are only issued in specific circumstances, such as:

• The item received is defective and cannot be replaced or repaired.
• The wrong product was delivered and a replacement is not available.
• The product was damaged during delivery and confirmed by our team.

Approved refunds may be processed through one of the following methods:

• Refund to the original payment method
• Store credit for future purchases
• Partial refund, depending on the situation

Please note:

• Shipping and delivery charges are non-refundable.
• Payment processing fees, if applicable, may also be deducted from refunds.

Once approved, refunds are initiated according to our processing timeline.

Amna Omar Clothing may offer exchanges in certain situations, including:

• Size issues that can be reasonably corrected
• Manufacturing defects
• Incorrect item received

If you wish to request an exchange, please contact our support team within 48 hours (2 days) of receiving your order.

Our team will review the request and provide instructions on how to proceed.

Please note that exchanges depend on product availability and may require additional processing time.

Most products offered by Amna Omar Clothing are customized and stitched according to the measurements and preferences provided by customers.

Customers are responsible for providing accurate measurements and order details when placing an order.

Please keep in mind:

• Slight variations in color may occur due to lighting or screen differences.
• Minor embroidery, stitching or fabric variations may occur as part of handcrafted or stitched garments.
• These small variations are normal and do not qualify as defects.

If there is a significant issue caused by our production process, we will work with you to resolve the problem.

If you receive an item that is damaged, defective or incorrect, please follow these steps:

• Contact us within 48 hours (2 days) of receiving your order.
• Provide your order number and purchase details
• Send clear photos of the product and the issue.
• Wait for confirmation from our support team before sending the item back.

Our team will review the information and provide guidance regarding replacement, repair or refund options.

Return Shipping

Customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service to ensure safe delivery of the returned item.

Amna Omar Clothing is not responsible for items lost or damaged during the return shipping process.

Return shipping fees are non-refundable.

International Orders

For customers outside Pakistan, international returns may take longer processing times due to shipping and customs procedures.

Please be aware:

• Customers are responsible for international return shipping costs.
• Any customs duties, taxes or import fees associated with the return are the responsibility of the customer.
• Refund or exchange processing may take additional time depending on international shipping timelines.

We recommend carefully reviewing product details and measurements before placing international orders.

How to Request a Return

If you need to request a return or exchange, please follow these simple steps:

1. Send an email to orders@amnaomarclothing.com within 48 hours of receiving your order.
2. Include your order number, full name and contact details.
3. Clearly describe the issue with the product.
4. Attach clear photos showing the problem.
5. Wait for confirmation and instructions from our support team.

Please do not return items without prior approval from our team.

Once a return or exchange request is approved and the item is received, our team will begin processing the request.

Typical processing timelines:

• Return inspection: 3–5 business days
• Refund processing: 5–10 business days after approval
• Exchange processing: depends on production and availability

International refunds may take longer depending on payment providers and banking systems.

Contact Information

If you have any questions about this Refund & Returns Policy or need assistance with your order, please contact our support team.

Email: orders@amnaomarclothing.com
Website: https://amnaomarclothing.com/
Contact Page: https://amnaomarclothing.com/contact

Our team is always happy to assist you and ensure the best possible shopping experience.